FAQ

Feel free to check whether your question will be answered here by clicking on the links below. Can't find the answer you need? Contact sales@minzofficial.com for further support.

Is Credit Card accepted?

We accept Visa, MasterCard, American Express, cards via PayPal.

If you choose to pay with PayPal, selecting PayPal option at checkout you will be directed to the PayPal site. You don’t need to have a PayPal account to pay via PayPal. Simply input your credit card information when you land on the PayPal payment page. If you have a PayPal account, you may ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to www.minzofficial.com.

 

Will tracking number be provided?

Tracking number will be provided once order is fulfilled.

 

Do you offer worldwide shipping?

Yes, we do and for details please refer to our Shipping Policy.

 

When will you ship my order?

Once your order is ready to ship out, you will be notified by email. Please allow 3-5 working days for your order to be processed. For transit time, please refer to our Shipping Policy .

 

Will my shipment be affected by holiday/peak season?

During holiday seasons, Customs and Postal Service backlog may occur during peak season which may prolong your shipment. For details on public holidays in the destination country, please refer to the local government website. It is also possible that delays may occur as a result of pending payment authorizations.

 

Do I need to pay for customs and import duties?

MINZ is not liable and has no control on custom inspections or sudden changes in strict custom. These circumstances may unfortunately delay the shipping time of your order.

Any customs or import duties that are charged when the parcel reaches its destination, must be paid by the recipient of the parcel. As customs policies vary between countries, please contact your local customs office for further information.

 

How can I check my order status?

Tracking number will be give in our shipping confirmation email. Please click here to track your shipment.

    Subscribe